Network Monitoring and Management
VPN Management
Hosting Solutions
SAN Services
Data Backup and Retention
Disaster Recovery Services
Remote Desktop Management
Information Security Management
VMware Virtualization
Professional Services
SchoolOne offers several professional services to maximize the productivity and effectiveness of your information technology.
Technology Needs Assessment
SchoolOne has created a technology needs assessment tool that offers a strategic review of your technology systems. This assessment examines all network systems, software and its capabilities, Internet connectivity, telecommunications and application development. The result is a holistic approach to maximizing the impact of your technology systems. Once the assessment is completed, we can proceed with a planned implementation that creates profitable synergies for you and your school, district, or management company.
Field Support Services
While your organization may have a solid IT staff, they may not be able to implement the strategic IT plan you want to employ. There may be too many day-to-day technical issues for them to be able to focus strategically. SchoolOne offers IT staff who can supplement your tech team. We leverage our personnel and expertise to support your critical technology systems. Allow us to handle repair calls and computer troubleshooting. Our field support staff can act as Level I and Level II support by providing daily or weekly onsite support, or on-demand response. With a team of over 30 certified support personnel, SchoolOne can deliver dependable service when your organization needs it most.
Help Desk
A help desk is an information and assistance resource for troubleshooting computer, device, or certain software issues. SchoolOne has created a solution for organizations looking for external management or for a supplemental resource. Our solution focuses on productivity and efficiency at a favorable cost. SchoolOne’s Help Desk service provides you a single point of accountability, expanded coverage to handle issues 24/7, effective First Call Resolution, and knowledgeable staff. In addition, our systems offer tracking and reporting to help you make sound and proactive decisions.
Device Management & Support
The SchoolOne Device Management and Support solution address the entire lifecycle of your organization’s device management needs—from initial design and provisioning to end-user support, device and server monitoring, and repair/replacement. The SchoolOne solution is designed to help your organization reduce its total cost of ownership and speed deployment. We reduce device downtime by centralizing management of your mobile and wireless devices, application servers and software. SchoolOne's remote capabilities enable your organization to resolve problems, update/encrypt data on devices automatically, perform device lock-down/data wipe, manage user profiles, and implement backup-and-restore processes—all done cost-effectively from a remote location.